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	<title>Comments on: Key Challenge facing Customer Service Executives</title>
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	<pubDate>Sat, 17 May 2008 12:07:40 +0000</pubDate>
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		<title>By: Kare Anderson</title>
		<link>http://blog.pbwiki.com/2008/03/03/key-challenge-facing-customer-service-executives/#comment-116937</link>
		<dc:creator>Kare Anderson</dc:creator>
		<pubDate>Thu, 20 Mar 2008 17:52:36 +0000</pubDate>
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		<description>This makes so much sense to me.  I am going to share this blog post with several of my clients.  Thanks!</description>
		<content:encoded><![CDATA[<p>This makes so much sense to me.  I am going to share this blog post with several of my clients.  Thanks!</p>
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