Comments on: The Company-Customer Pact http://blog.pbwiki.com/2008/02/26/the-company-customer-pact/ The official blog of PBwiki Fri, 25 Jul 2008 10:55:38 +0000 http://wordpress.org/?v=2.5.1 By: Chris Yeh http://blog.pbwiki.com/2008/02/26/the-company-customer-pact/#comment-113963 Chris Yeh Fri, 29 Feb 2008 15:40:32 +0000 http://blog.pbwiki.com/2008/02/26/the-company-customer-pact/#comment-113963 Russell, We definitely understand that Get Satisfaction isn't perfect. After all, it is a startup, and it's still changing rapidly. But one of the things we have to do in order to provide a free service without advertising or popups is to control our support costs. That means we need to find a way to involve our community in support, which is what Get Satisfaction does. Russell,

We definitely understand that Get Satisfaction isn’t perfect. After all, it is a startup, and it’s still changing rapidly. But one of the things we have to do in order to provide a free service without advertising or popups is to control our support costs. That means we need to find a way to involve our community in support, which is what Get Satisfaction does.

]]> By: Russell Kerkhoven http://blog.pbwiki.com/2008/02/26/the-company-customer-pact/#comment-113495 Russell Kerkhoven Wed, 27 Feb 2008 08:13:41 +0000 http://blog.pbwiki.com/2008/02/26/the-company-customer-pact/#comment-113495 I am sorry but my experience with your get satisfaction page is not what I want as a customer. It is combination of time consuming window dressing and suggests that as a client with a simple set of needs, I am forced to enter into a relationship and that if I go through that my reward will be your attention. Has it occurred to you that I just want my service (pbwiki's, for simple use on different topics with different users and output? I am sorry but my experience with your get satisfaction page is not what I want as a customer. It is combination of time consuming window dressing and suggests that as a client with a simple set of needs, I am forced to enter into a relationship and that if I go through that my reward will be your attention. Has it occurred to you that I just want my service (pbwiki’s, for simple use on different topics with different users and output?

]]>