Urgent Maintenance, Feb 21st, 9:30am pacific

An unexpected issue has been identified by our engineering team stemming from our data center move this weekend. PBworks is unavailable. We are working to address the issue and will update this blog periodically as we address it.

[update : 11:42am PST]

The team has identified the issue, and are diligently working to implement a solution and bring the service back online as soon as possible.

[update : 12:00pm PST]

We have brought the PBworks service back online. This maintenance required a restart of our database servers. Pages may take longer to load with a potential for timeouts while our cache servers are filling. If you experience a timeout, please wait a few minutes and then try reloading your page.

–The PBworks Team

Planned Maintenance, February 18, 11 PM Pacific, 24 hours

We are conducting a planned infrastructure upgrade the night of Friday, February 19. Our datacenter provider, Rackspace, is requiring us to switch physical datacenter locations. During this time, PBworks will be unavailable.

The maintenance window starts February 18, 11 PM Pacific, which is February 19, 2 AM Eastern / 7 AM GMT, and will last up to 24 hours, though of course our team will be working hard to keep this window as short as possible.

We recommend that you save your work before the maintenance window begins. Thanks for your patience!

–The PBworks Team

Planned Maintenance, April 24 24:00, 2 hours

We are conducting a planned infrastructure upgrade this week.  During this time, PBworks will be in read-only “maintenance mode”.  The maintenance window starts April 22, 12 PM Pacific / April 22, 3 AM Eastern and will last up to two hours.

We recommend that you save your work before the maintenance window begins.  Thanks for your patience!

3-Hour Scheduled Maintenance Window (starting July 22 9 PM Pacific / July 23 12 AM Eastern / 4 AM UTC / 5 AM BST)

We are conducting a planned infrastructure upgrade this week.  During this time, PBworks will be in read-only “maintenance mode”.  The maintenance window starts July 22, 9 PM Pacific / July 23, 12 AM Eastern / 4 AM UTC / 5 AM BST, and will last up to three hours.

We recommend that you save your work before the maintenance window begins.  Thanks for your patience!

Service Outage Morning of July 1, 2020 – Update

The PBworks service was unavailable for a brief time this morning due to a loss of network connectivity in our data center. We have identified and resolved the problem, and the PBworks service has been restored.

Preliminary results indicate that there was no loss of user data; we are continuing to perform system checks, and will update this post as we learn more.

Planned Maintenance: Storage upgrades starting 5 PM Pacific, Friday October 25

We will be upgrading our storage systems starting at 5 PM Pacific (8 PM Eastern) on Friday, October 25 (12 AM GMT on Saturday, October 26).

The upgrade process will last approximately one week.  While the upgrade process will not affect the performance of wiki pages, it will affect file downloads.  When you attempt to download a file while an upgrade is occurring, there is a 1-in-12 chance that the download will be slower than normal.

To minimize the impact on our users, the upgrade process will run from 5 PM Pacific to 5 AM Pacific each night, so that for the majority of our users, any impact will be felt outside normal business hours.  This is also why we are starting the process over a weekend.

We expect the upgrade process to be completed before Monday, November 4.

We apologize for any inconvenience, and thank you for using PBworks.